Extra Care Deputy Project Manager , Hull

We are recruiting on behalf of Creative Support. They are a high quality provider of support to individuals with a wide range of care needs including, individuals with a learning disability and other needs. Employing over 5,200 staff members, we are continuing to grow at a fast pace nationally and are looking for a Project Manager.

The Role:

You will deputise for the Registered Manager assisting in the operational management and quality of the service. You are expected to collaborate with the Housing Scheme Manager, local authority and other stakeholders. You will ensure a flexible and empowering service to meet the needs of clients and work with the housing provider and families to promote a positive atmosphere within the scheme, encourage social activities on site and connections with the wider community.

Duties:

• Maintain a person centred and flexible that promotes the privacy, dignity, independence and preferences of clients.
• Ensure that respectful personal care is provided in line with client preferences and right to privacy and dignity. Ensure that care is reliable, skilled and sensitive and is delivered at times which meet the needs and preferences of clients.
• Plan visits using One Touch and the Local Authority ECM system ensuring service users receive their full commissioned hours. Deploy staff in line with agreed rotas and planned visits in an efficient and responsive manner.
• Match staff to clients, taking account of their needs, preferences (including gender preferences), interests and lifestyle. Ensure that clients with complex needs have a Key Worker with the appropriate skills and personal qualities.
• Ensure that clients receive appropriate, high quality care and support to meet their needs, drawn from internal and external services available. Make referrals to specialists and agencies to ensure that individual needs are identified and met. Ensure that clients are effectively linked into Care Management and other planning mechanisms where appropriate. Raise awareness of client rights as citizens to health and social care and universal services.
• Ensure that clients have regularly reviewed and evaluated person centred care plans. Monitor content and implementation of plans and satisfaction of clients with their planned and delivered care. Ensure that the service is appropriate and responsive to the changing needs and preferences of clients.
• Ensure client support with ordering, taking and storing prescribed medication. Liaise with GPs, pharmacists and community nurses and ensure that side effects and medication concerns are reported. Ensure that medication ordered on behalf of clients is checked, recorded and safely stored. Ensure that staff are competent in supporting clients with medication, that they encourage clients to self-medicate where possible and that where direct assistance is required staff follow guidelines for administration and recording outlined in the client’s prescription, their Care Plan, Hulls Medication Policy and Creative Support’s Medication Policy.
• Monitor and assess attendance, reliability, performance, values and competence of staff through supervision, direct observation and through feedback from clients and stakeholders. Ensure that staff, volunteers, apprentices and students on placement receive personal support, supervision and appraisal in accordance with agency and CQC requirements. Ensure that staff records are up to date and ready for inspection by CQC and senior managers.

The above isn't an exhaustive list of duties

Experience Required:

• Significant practitioner and/or supervisory experience, skills and knowledge in one or more of the following areas:

Services for older people/people with dementia/memory loss

Residential day or community services for older people

Extra care or home care services for older people

Prevention and re-enablement services for older people

• Experience of supervising and being a role model to staff and plan rotas to meet the needs and preferences of service users
• A relevant accredited health or social care qualification, e.g. National Diploma level 4/5
• A warm, person centred and respectful approach to working with older people
• Ability to assess needs and devise and implement outcome focused care/support plans
• Ability to work positively and collaboratively with colleagues, service users and their families, professionals and stakeholders
• Skills and confidence in networking and developing partnerships with external colleagues and agencies
• Excellent written and verbal communication skills and the ability to listen sensitively to others
• Ability to produce high quality written reports within deadlines
• Excellent IT skills with the ability to contribute to a computerised record keeping system
• Working knowledge of computer applications and ability to use computerised record keeping system
• A commitment to equal opportunities and the promotion of anti-discriminatory practice
• Willingness to work flexible hours to meet the needs of the service

Benefits of working with Creative Support:

A one-off bonus of £100 upon successful completion of the 4-month probationary period.

Competitive pay and a pension with company contribution and 28 days annual leave,

Company paid enhanced DBS for all staff

Free employee support programme

All our staff are supported 24/7 by our out-of-hours teams

Support to complete the nationally recognised Care Certificate and Social Care Diploma